Custom Printing Terms and Conditions

Custom Printing T&Cs

Artwork:

  1. The artwork needs to be seamless and in 1:1 scale.
  2. We accept following file formats: jpeg, ai, psd, tiff
  3. We check the file and you will receive an email with a preview of your artwork with scale for approval before printing.
  4. If you require change of scale - only one change is free, any additional changes are charged £10 per file.
  5. Any other changes to your file, i.e seam repair, are chargeable depending on complexity. We will work with you to make sure you're fully happy with your design and often fix minor issues for free.
  6. By placing an order you confirm you have the right to use the artwork.
  7. We reserve the right to refuse printing any offensive images.
  8. Please note the colours on printed fabrics are

Samples

  1. We can provide samples of the fabric base with our own designs
  2. you can order samples here, please leave a comment in order notes that you wish to receive custom printed fabric sample.
  3. We are unable to print a sample of your design at the moment.

Place an Order:

Once you place an order on the website please send your artwork to flamingofabrics@gmail.com with your order number.

Confirmation:

You will receive the confirmation email with preview of your design with scale and estimated dispatch date.

Turnaround:

  1. The turnaround is approximately 3-4 weeks
  2. You will be notified of estimated dispatch date of your order.
  3. Please note there may be delays with your order that are outwith our control. We will keep you updated via email.

Delivery:

    1. Your order will be dispatched via UPS courier, if you have registered account with UPS you will receive txt/email with scheduled delivery times.
    2. You will receive the email with notification of the dispatch and tracking number
    3. You can track you delivery here
    4. It is your responsibility to provide accurate address, to receive or reschedule delivery.
    5. If your parcel is returned to us due to address error or failure to collect we will charge an additional postage.
    6. In case of any problems with delivery please contact us on flamingofabrics@gmail.com and we will do our best to help.

Returns and Refunds:

  1. Custom printed fabrics are not returnable.
  2. In case of any problems with your order please let us know via email to flamingofabrics@gmail.com and we will do our best to resolve it.
  3. We do our best to thoroughly check the fabrics before dispatch but if you received the fabric that is flawed or faulty we will offer you following options: partial refund depending on scale of the flaw or in case of major flaws or faults we may offer you a reprint
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