Terms and Conditions

Please carefully read all the terms and conditions

Flamingo Fabrics Ltd reg SC606813, VAT GB316935195

Unit 3 Taygate Trading Estate

Coldside Road, Dundee, DD3 8DF

email dorota@flamingofabrics.co.uk

phone: 01382 792928

PRODUCTS

1) All products are sold by half metre but we always cut fabrics to order and send in continuous lengths

2) All fabrics are cut by hand and although we strive to cut as accurately as possible, there may be discrepancies of 1-2cm.

3) Fabrics are subject to availability and if the fabric you bought is out of stock we will either refund or give an option to swap for different one.

4) Although we put a great effort to display the colours accurately, the actual colours of fabric may differ from the photo due to the photography limitations and varying screen settings.

5) We cannot accept any responsibility for any fault, flaws, colour changes occurred during and after washing process. We recommend to wash our fabric on delicate wash and no tumble drying unless stated otherwise in product description.

6) Although we strive to describe the fabrics as best as we can and advise about suitability for particular projects, we cannot accept any responsibility for fabrics which do not match up to the customer’s expectations

ORDERS

Please make sure you provide correct details

1) If you wish to cancel or amend your order please send us an email to dorota@flamingofabrics.co.uk.

2) We cannot amend or cancel orders that have been packed and dispatched.

3) If you'd like to add to your order please send us an email and we can send you an invoice to pay.

4) If you'd like to combine 2 or more orders please get in touch - please note this is at our discretion and during busy times we reserve the right to suspend combining orders. If your order is combined we will refund extra postage.

5) If there is a problem with your order we will send you an email and await your reply. Please note that the shipping label and tracking may be generated in advance

TURNAROUND

1) The turnaround (time to prepare your order for shipping) may var, usually it's 1-2 working days

2) During the busy times it can be up to 5 working days.

2) The turnaround does not include the shipping time.

PRE-ORDERS

1) We often offer fabrics on pre-order basis. This mean we take orders first and then order from supplier.

2) Products on pre-order are clearly marked in product title and description

3) At the end of pre-order product title as well as in product description you will find estimated dispatch date for example 24/3 - 24th of March

4) Please note the dispatch date is an estimated date and the actual dispatch date may vary depending on production ans shipment.

5) If your order contains a pre-order item, the whole order will be dispatched when the pre-order items arrive.

6) If you wish to receive the in-stock items sooner please place a separate order.

SHIPPING

Mainland UK

1) We ship all parcels to mainland UK by DPD

2) The cost of shipping depends on weight of order:

up to 1kg - £4.8,

1.1kg-5kg - £5.1,

5.1kg - 20kg - £5.8

2) You will receive shipping confirmation and tracking number to the email you provided during checkout.

3) Usual shipping time by DPD is 1 working days, however during busy times it may be up to 2 days.

Highland, Scottish Island, Channel Island and Northern Ireland

4) To above areas we ship by Royal Mail

5) The cost of shipping is £3 for up to 250g and £4 for 251g- 2kg

6) The difference in postage will be refunded.

7) Usual shipping time by Royal Mail is 2-5 working days

8) Please note there may be delays outwith our and our shipping partners' control caused by COVID outbreak and high volume of parcels to process.

9) In case of any problems with shipping please get in touch with us via email dorota@flamingofabrics@gmail.com

INTERNATIONAL SHIPPING

                                                                        

EU CUSTOMERS

Sadly we had to suspend shipping to EU countries. This decision is caused by high level of problems with custom clearance, lost parcels and duties and tax on import.

                                                                        

 WORLDWIDE SHIPPING

1) We ship from UK worldwide via DPD which often uses 3rd party shipping companies to deliver locally.

2) You will receive email notification with tracking number

3) The customer is responsible for ANY duty, custom charges and tax due on importing goods to your country.

4) You will receive email with link to pay any duty and taxes due on import.

5) The custom charges and tax is usually collected by local delivery company and these need to be paid before the parcel is delivered

6) Failure to pay custom and tax charges will result in parcel being returned to us at your cost. In those cases we can only refund the value of the goods minus the cost of return shipping.

RETURNS AND REFUNDS

Please inspect your products upon arrival as we cannot process any claims of flawed fabric once the fabric has been used in any way.

1) We can ONLY accept returns of unused, unwashed, uncut fabrics.

2) We can ONLY accept returns of fabrics within 14 days from the receipt of an order.

3) The return postage cost is responsibility of the buyer.

4) We can only refund the cost of the fabric not the delivery cost.

5) Once the we receive the return we will issue refund to the same payment method used to pay for your order within 2 working days

FLAWED FABRICS

Please inspect your products upon arrival as we cannot process any claims of flawed fabric one the fabric has been used in any way.

1) We strive to thoroughly check all the fabrics before cutting but on occasions small flaws can be missed.

2) If your fabrics arrived flawed please get in touch with us within 30 days from receiving your order and we will do our best to rectify the problem by offering refund or exchange.

3) After 30 days passed we cannot accept returns regardless of flaw.

4) In case you need to return the flawed fabrics to us we will cover return postage cost.

CUSTOM PRINTING

Please refer to full Custom Printing T&Cs for specification regarding files.

Place an Order:

Once you place an order on the website please send your artwork to info@customprintfabrics.co.uk with your order number.

Please make sure you give your order number in the email. Failure to provide the order number may result in a delay.

Confirmation:

You will receive the confirmation email with preview of your design with scale and estimated dispatch date. We require you to confirm if the scale is correct before fulfilling your order. Failure to confirm will result in your order being delayed.

Turnaround:

  1. The turnaround for custom printing is currently 7-10 working days from the day you place your order
  2. Please note there may be delays with your order that are outwith our control. We will keep you updated via email.

Delivery:

    1. Your order will be dispatched via DPD courier for next day delivery.
    2. You will receive and email and text with notification of the dispatch and tracking number.
    3. It is your responsibility to provide accurate address, and correct to receive or reschedule missed delivery.
    4. If your parcel is returned to us due to address error or failure to collect we will charge an additional postage.
    5. In case of any problems with delivery please contact us on dorota@flamingofabrics.co.uk or info@customprintfabrics.co.uk and we will do our best to help.

Returns and Refunds:

  1. Custom printed fabrics with your own design are not returnable unless flawed.
  2. Please note that, on occasion, very small white dots may occur on the print. This is normal for digital fabric printing and is not considered a flaw.
  3. In case of any problems with your order please let us know via email to dorota@flamingofabrics.co.uk or info@customprintfabrics.co.uk and we will do our best to resolve it.
  4. We thoroughly check the fabrics before dispatch but if you received the fabric that is flawed or faulty we will offer you following options: partial refund depending on scale of the flaw or in case of major flaws or faults we may offer you a reprint.
  5. In case of issues resulting in full refund of your order after the fabric has been printed we reserve the right to sell the fabric printed with your design to recuperate the costs occurred.
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