Hi! This is our privacy policy and, if you landed here, it means that you want to learn how we
process your personal data at Flamingo Fabrics and how we protect your privacy.
We won’t let you down!
Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as
your IP address and information related to your visit when you browse our store. For example, this
might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
● remember who you are after you log in so that you do not need to authenticate at each click;
● monitor if our website is running with the high performance we are dedicated to providing;
● let you browse between products without having to start back from the home page at
each click;
● remember if you put something in your shopping cart before you decide to checkout; and
● control that your data is processed securely.
We call the information mentioned above “essential information” and we collect it through the
use of cookies.
Cookies are small text files that most websites uses. A website places cookies in the
web browser and then reads the information collected through the cookies every time the user
performs an action. We use cookies. Without enabling this mechanism and this kind of cookies
(first-party cookies), we could not provide you with the smooth experience that you expect while
you are navigating.
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully
process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address.
We also use your contact and order information to send you
communication related to the processing of your order. We will ask you
to provide this information in our “checkout page” before letting you
finalize your purchase with the payment.
Accounts
You can sign up for an account
if you’d like. This will make us happy because it confirms your
interest in our store. It should also make you happy because we will
remember your information and, when you decide to buy our products, you
do not have to provide all of your information over again -- you just
have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy.
Only if you give us your consent, we will open your account. We also
give you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page.
Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information,
such as your email. In that case, we might send you an email to remind
you about your interest. If you are not comfortable in receiving further
emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
Reviews
If you have completed a purchase, we will send you an email to ask you to review the product
you bought. We want to be sure that whether you love your purchase or
have a complaint, you can share your opinion with other customers.
Personalization
We also use some specific information related to your visit,
such as the timestamp of your visit, the page or the product you
viewed, where you are coming from (if you came to our store because you
clicked on an advertisement or you just opened our direct link). This is
very similar to the “essential information,” but we use it to provide
you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.
Newsletter
At
the checkout stage, we give you the opportunity to sign up to our
newsletter by ticking the ‘’I’d like to receive your Newsletter’’ box.
Please only tick this box if you’re happy to receive emails with updates
on new products and offers from us. You can change your mind anytime
and if you decide you no longer want to receive the marketing emails
from us you can click ‘unsubscribe’ at the bottom of the email or write
to us to flamingofabrics@gmail.com
We use platform called
Klaviyo to create beautiful emails. Here is their privacy policy:
https://www.klaviyo.com/privacy
Other uses of personal data
How do we process your information?
We use an external provider to run our store, BigCommerce . BigCommerce is based in the US and
is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class
service and data protection. You can check its participation in the Privacy Shield here on the
official site of The International Trade Administration (ITA), U.S. Department of Commerce.
11305 Four Points Drive / Building II, Third Floor / Austin, TX 78726
Through BigCommerce, we also use other, highly specialized external providers to provide the
most competitive services. For example:
●
Payment: Our store is PCI-DSS compliant (a very strict industry
standard with requirements for the security of credit card information),
and we use accredited companies to process your payment information. We
use PayPal and BrainTree (powered by PayPal) to process your payment.
These companies have a high standard in ensuring safety of all the
information you provide.
● Shipping: We integrate with a number of
shipping companies to fulfill your orders. Our main partner is Royal
Mail but we also use courier companies like DPD, UPS and Hermes. These
companies have strict privacy policies and we are confident your details
are safe and only used to deliver your order.
Partnering with highly specialized external companies allows us to focus on what we do best:
selling great products.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the
Member State where you are located, you have specific rights that we are honored to enforce
without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on
your account page or if you do not have an account with us, please reach out to us, at the contact
details at the bottom of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security
investigation. Most importantly, we have specific obligations for fraud detection and tax reasons.
Therefore,
we might need to retain certain data even if you ask to delete it. We
are obliged to keep the sales records for 6 years in case HMRC ask us to
provide the proof of our income. This data is secured and used solely
for above reason.
Who can you reach out to for privacy matters?
You can contact our Data Protection Officer here:
Dorota Potorska
flamingofabrics@gmail.com
Mob: 00447376630610
14 Rockwell Place, Dundee, DD3 6UZ, UK
Do you need to lodge a complaint?
If you have any privacy complaint, you have the right to lodge a complaint with our supervisory
authority.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
