Frequently Asked Questions
Q: What is the unit of sale?
A: We sell fabrics by half metre. Most of our customers sew for kids and as our fabrics are extra wide, half metre is enough for lots of projects. If you'd like to buy a metre choose 2 in quantity box. We always send fabric in continuous piece!
Q: How much is the postage?
A: The postage cost depends on weight of your order. You can always check the cost at the checkout stage by choosing the delivery country and postcode. We send orders via Royal Mail 2nd class Recorded and UPS courier
Q: What is your dispatch time?
A: We aim to dispatch your order within 1-2 days. Please note that during the very busy periods the dispatch time may be up to 3 days.
Q: I haven't received my order
A: Most of the parcels are delivered within 2-3 days from dispatch however Royal Mail advises that it may take up to 10 working days. The weather can be a factor in delays If you think your parcel may be lost please get in touch at email@example.com and we will check the tracking.
Q: Do you send fabric samples?
A: Very often we put samples of various fabrics with your order but if you'd like to get samples before you order please drop us a message with your address and the name of the fabrics your interested in to firstname.lastname@example.org and we will post them free of charge.
Q: Do you offer wholesale?
A: Yes we do! We offer wholesale prices on most of our fabrics on purchase of 10m+. All wholesale orders are individually priced as the cost of fabrics and availability can vary so please get in touch on email@example.com
Q: Can I change my order?
A: You can change you order unless it has been dispatched. Please email firstname.lastname@example.org to make a change in your order.